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FAQ

Marigold Systems, LLC specializes in new and refurbished servers, storage arrays, switches, hard drives and server parts. We also carry the latest server software from Microsoft, VMware and Veeam.

All equipment is thoroughly tested to ensure that only the highest quality gear leaves our warehouse. Each server is flashed with the current bios and firmware.

The offerings on our website only represent a small fraction of our inventory. Please contact us today for a custom quote.

 

Do you do custom orders?

Yes! We only list our more popular configurations on our website. We carry an extensive selection of servers and server parts with new inventory arriving daily.

 

What is your return policy?

Defective items must be returned within 14 days of delivery. There is a 15% re-stocking fee for all non-defective items returned. Buyer is responsible for return shipping.

For returns, please contact us for an RMA number. Items returned without an RMA number will not be accepted.

We do not accept returns on software, servers that include software or custom orders.

All servers and storage arrays include at least a 1 year parts replacement warranty.

 

What is your standard warranty policy?

Servers include a 1 year parts replacement warranty through Marigold Systems, LLC. All server hardware, hard drives / SSD drives, RAM and processors are covered by said warranty. If there is an issue with any any part of the server, a replacement part will be sent Ground with a return label for the defective part. Defective parts must be sent back within 3 business days in order to keep the remaining warranty period valid.

 

What is your hybrid Dell / Marigold Systems warranty policy?

Select 12th and 13th Gen Dell PowerEdge models include a 3 year hybrid Dell / Marigold Systems warranty. Server hardware, including motherboard, backplane, RAID controller and PSUs, will be covered by the remainder of their Dell NBD warranty with Marigold Systems supplementing to bring the total warranty to 3 years. Hard drives, RAM and processors will be warrantied through Marigold Systems for the entire 3 years. Any issue and a replacement part will be shipped same day for Ground delivery with a return label for the defective part. Defective parts must be sent back within 3 business days in order to keep the remaining warranty period valid.

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